HR/ Finance Systems Operations Supervisor (ITP-A, Exempt)

City of Seattle - Seattle Information Technology Department   Seattle, WA   Full-time     Information Services / Technology (IT)
Posted on January 18, 2023
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HR/ Finance Systems Operations Supervisor (ITP-A, Exempt)

Salary: $51.89 - $77.84 Hourly
Location: Seattle, WA
Job Type: Civil Service Exempt, Regular, Full-time
Department: Seattle Information Technology
Job Number: 2023-00101
Closing: 1/31/2023 4:00 PM Pacific
Language Premium: No

Position Description

As a city, Seattle is known as a dynamic leader in technology, innovation, and the environment. As an employer, the City of Seattle is leading local government in environmental stewardship and social justice among other things, making our city what it is today and shaping our exciting future. The organization’s workforce plays a meaningful role in making this possible.

Seattle Information Technology (IT) s a trusted partner that provides secure, reliable, and compliant technologies enabling the City of Seattle to deliver equitable and responsive services to the residents of Seattle. This purpose statement is a simple declaration of who we are and why we do our work. It is intended to be a guide that helps us to not lose sight of why we perform everyday tasks or to invest effort to tackle difficult problems. It emphasizes that our existence as a department is to support our City partners. It reminds us that we are part of a larger organization that collectively is working towards improving the lives of the residents of our city. The 600+ strong professionals in Seattle IT are involved in the full spectrum of a modern IT enterprise offering many dynamic career opportunities. We hope you’ll join us!

Seattle IT is seeking candidates for an experienced Operations Supervisor for the Human Resources (HR) and Finance Application Services Team, within the Applications Division. This team supports multiple HR and Finance applications. Major applications include the City’s Human Resource/Payroll System (ADP EV5 application, and the Time and Labor system) and financial related systems include tax, licensing, budgeting, and risk management.

Job Responsibilities

This position will support the daily operational tasks and services working with client departments, mainly SHR, FAS, SCL, SPU, DOT, SPR, HSD, OH and DEEL. These applications represent a mix of commercial-off-the-shelf, SaaS, vendor hosted and on-premises as well as custom-built applications. The working environment involves interfacing with clients from all departments, understanding how IT services aid them with critical business functions and help facilitate and lead the day-to-day operational work of the HR and Finance IT team.

Here's more of what you'll be doing:

  • Support business goals and find opportunities for system improvements and assists with prioritization of requested improvements.
  • Mentoring and developing staff, individual training needs and training plan.
  • Assist staff in setting goals that are aligned with the overall departmental objectives, conduct mid-year and annual reviews.
  • Partner with other internal ITD teams on operational projects ranging in size from simple configuration change requests through multi-month projects, requiring an understanding of good project management, team leadership skills and collaborative approach.
  • Supervise the work of the developers on the team and set work priorities.
  • Provide expert guidance to staff on how to best use the software solutions available to support business goals and finds opportunities for system improvements.
  • Work with team members to provide batch processing and bi-weekly payroll processing support by working with data center staff and vendors as needed to resolve critical issues.
  • Apply leadership and business analysis expertise and provide solution or options including cost and schedule estimates.
  • Provide expert experienced advice in troubleshooting and solving system issues and recommend solution options.
  • Review operational activities and system modifications to ensure internal controls and conforms to standards and best practices (i.e. security, privacy, PCI, ITIL framework, etc.). Enforce system development and implementation standards across all development platforms.
  • Must show ability to multi-task and resolve conflicting priorities as needed.
  • Proactively and effectively communicate and collaborate with all stakeholders, partners and team members.
  • Lead regular team sessions to ensure day-to-day work assignment and progress reporting. Provide monthly reporting of team performance metrics as required.
  • May require some after hours on call support.
  • Other duties as assigned commensurate with an Information Technology Professional - A, (ITP-A) level.


Note: Equivalent combinations of education and experience will be considered for the required qualifications except where specifically noted.

  • Bachelor's degree in Computer Science, Business Administration, or a closely related field, or an equivalent combination of education, training, and experience.


  • Prior experience leading or supervising a technical team.
  • Solid understanding of HR and Finance related applications and how they support various business needs.
  • Significant experience working with various HR and finance related applications.
  • Experience working effectively within a multi-cultural and or diverse workplace with cross-functional teams.
  • Experience creating strong working relationships with co-workers in business units, technology teams and across all levels of the organization.
  • Experience working in a Software Development Lifecycle (SDCLC) methodology (i.e. Agile, waterfall).


  • Ability to build trust and engagement with executives, customers, peers, and team members.
  • Ability to work in a matrixed environment.
  • Demonstrated team leadership skills in a formal or informal capacity.
  • Understand the importance of partnership, establishing relationships and facilitating information out to these groups.
  • Ability to produce high quality deliverables while maintaining scheduled commitments.
  • Demonstrated ability to work independently and as part of a project team.
  • Ability to handle multiple tasks and deadlines concurrently.
  • Strong oral and written communication skills to convey technical information to non-technical staff or customers; commitment to excellent customer service; outstanding customer relationship skills.
  • Demonstrated ability to work independently and as part of a professional team.
  • Ability to be innovative, resourceful, and reliable.
  • Demonstrable ability to proactively solve problems and recommend solutions. Strong analytical and critical thinking skills. Ability to process information with solid attention to detail.
  • High energy: able to deal with demanding pace and changing priorities and the ability to remain calm under pressure.
  • Ability to maintain confidentiality, use good judgment and discretion, and interact with diverse workforce within the City and customer base.

Additional Information

Why work at the City of Seattle ?
The City of Seattle recognizes every City employee must play a role in ending institutional and structural racism. Our culture is the result of our behavior, our personal commitments, and the ways that we courageously share our perspectives and encourage others to do the same. To cultivate an antiracist culture, we seek employees who will engage in the Race and Social Justice Initiative by working to dismantle racist policies and procedures, unlearn the way things have always been done, and provide equitable processes and services.
The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.
More information about employee benefits is available on the City's website at:

Application Process: 
For optimal consideration, we encourage you to include a cover letter and resume with your application. We encourage you to use your cover letter to discuss why you want to do this work and how you meet the qualifications for the position. Your resume should summarize the talent, experience, knowledge, and skills you bring to this work.  
Apply online at 
If you have any questions, please contact Alfreda Wilson, HRBP, for Seattle IT, at

COVID 19 Vaccination Mandate: All City of Seattle employees are required to be fully vaccinated against COVID-19. If selected, you will be required to submit proof of vaccination prior to your start date. People are considered fully vaccinated two weeks after their second dose in a two-dose series or two weeks after a single-dose vaccine. Employees may make requests for a reasonable accommodation based on a medical disability or for sincerely held religious beliefs. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
Workplace Environment (Telework Expectation): Most work is performed in a regular City work/office environment; however, due to the ongoing pandemic, Seattle IT is currently working a hybrid schedule with two days in office and three days remote. This is subject to change as circumstances dictate.
Background Checks: This hiring process involves a background check of conviction and arrest records in compliance with Seattle's Fair Chance Employment Ordinance, SMC 14.17. Applicants will be provided an opportunity to explain or correct background information.

Who may apply: This position is open to all candidates that meet the minimum qualifications. The City of Seattle values different viewpoints and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. The City encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experience.


City of Seattle
Seattle Municipal Tower
700 5th Avenue, Suite 5500
Seattle, Washington, 98104