Technical Support Professional (#HR2372)

Information Technology Services (ITS) at Old Dominion University is seeking an hourly Technical Support Professional to provide technical guidance, knowledge, and support of university-managed IT resources including, but not limited to: Networked and Stand-Alone Workstations, Laptops, Mobile Devices and Virtual Desktops, Cloud Services such as Box or Office 365, Local and Networked Printers and Client and Server-Side applications. Employee will exercise excellent customer service skills in support of all faculty and staff members of the University through building relationships, documenting work clearly and completely, following up and following through on your commitments, learning continuously and delivering solid operational metrics.

Required qualifications include:

• Basic working knowledge of and ability to troubleshoot computer and mobile operating systems (Windows 7/8/8.1/10, MacOS 10.X, iOS, Android), hardware, software, peripherals, and appropriate system management and security tools in a network environment. 
• Efficient time management to prioritize tasks and handle multiple projects and deadlines. 
• Demonstrated ability to communicate professionally and effectively with customers, team members, and leadership.

Additional considerations include:

• Working knowledge of information technology support in a corporate, administrative, or educational setting.
• Familiarity with IT asset management suites such as Ivanti, LANDesk, Altiris, SCCM or Remedy.
• Usage of a ticketing system such as Remedy, ServiceNow, Footprints or ZenDesk
• Custom configuration of a computer purchase to meet end-user requirements – Understanding of Active Directory and Group Policy.
• Enterprise-level anti-virus / anti-malware suites.
• Virtualization technologies such as Citrix, VMWare and VirtualBox.
• Remote support applications such as Microsoft Remote Desktop, Dameware, Apple Remote Desktop – Familiarity with Linux distributions, software and management tools.
• Basic scripting in VBScript, Batch or Powershell.
• CompTIA A+ , Network+ or Security+ certification.

Position opens on May 6, 2024. To review required knowledge, skills, and abilities for this position and to submit an application, please visit http://jobs.odu.edu/postings/20827. AA/EOE