Help Desk Specialist / GIS Parcel Mapper
Help Desk Specialist/GIS Parcel Mapper
$26.00 - $28.43/hour
Department: Information Services
Job Title: Help Desk Specialist/GIS Parcel Mapper
Characteristic Work of the Position
HelpDesk
Nature: Under the general supervision of the Director of Information Services, the Help Desk Specialist/GIS Parcel Mapper will work directly with county departments providing technical assistance and support related to computer systems, hardware, or software. Respond to queries, runs diagnostic programs, isolates problem, and determines and implements solution. This position will also provide a direct backup to the Information Services Director.
GIS Parcel Mapper
This role will utilize ESRI’s ArcMap 10.6 or higher to edit GIS parcel layers and keep them up to date.
Basic GIS parcel editing will be the start of the duties that this position will perform as GIS Parcel Editor. The GIS Parcel Editor will work closely with the Real Property Lister and update the parcel mapping according to the direction given by the Real Property Lister. It is anticipated that approximately 75 parcel splits, combinations, will be mapped in-house by Kewaunee County each year.
Example of Duties:
- Serve as the first point of contact for end users seeking technical assistance over the phone, email, and in person.
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Install, upgrade, and troubleshoot printers, scanner, desktop, hardware and software.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by end users.
- Proactively monitor workstation and phones to keep up with ongoing issues and maintain daily performance of computer systems.
- Run diagnostic programs to resolve problems.
- Gain feedback from customers about computer usage.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Follow up with customers to ensure issue has been resolved.
- Identify and suggest possible improvements on procedures.
- Maintain confidentiality with regards to various department electronic records
- Other duties as assigned.
The above duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
Qualifications:
- Essential Knowledge and Abilities
- Tech savvy with working knowledge of office automation products, databases and remote control.
- Good understanding of computer systems, mobile devices and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Computer literacy using DOS/Windows and associated software programs.
- Excellent communication skills.
- Customer-oriented and cool-tempered.
- Ability to work independently in a multi-task environment, as well as part of a team. Work well under pressure and adapt to rapidly changing environment.
- Highly productive with minimal guidance or supervision.
- Manages time effectively and prioritizes competing tasks to meet deadlines.
- Proven experience as a help desk technician or other customer support role, preferred.
Training and Experience
- BSc/BA in IT, Computer Science or relevant field, preferred.
- Two or more years in the field of Information Technologies.
- Valid Wisconsin driver’s license is required.
- Must have the ability to work occasional evenings and weekends.
Supervision: This position reports directly to the Director of Information Services.
Physical Demands: Performance of routine tasks associated with this position requires a capacity to intermittently sit, stand, walk, bend, and lift moderately heavy (up to 50 pound) objects. The performance of tasks involves mainly inside, protected from weather conditions.
Equal Opportunity Employer