IT Specialist, Academic & Client Technologies

TENNESSEE TECH UNIVERSITY   Cookeville, TN   Full-time     Information Services / Technology (IT)
Posted on September 16, 2023

IT Specialist, Academic & Client Technologies, Tennessee Tech University. Complete position
summary and application procedure is available on our website career page. The application screening
date is October 15, 2023; open until filled. Tennessee Tech is an Equal Opportunity/Affirmative Action

Position Number 783060
Working Title IT Specialist, Academic & Client Technologies
Job Title Specialist
Job Type Full-Time
Department Academic & Client Technologies

Job Purpose
The goal of this position is to work with the university assigned areas to assist with their technology needs incompliance with procedures and policies set forth by Information Technology Services. This entails analyzing the technological needs of the faculty and staff, managing the deployment of systems, and programming server and workgroup policies. They provide Tier II support and work with vendors to resolve issues. They analyze user needs, obtain quotes, manage technology projects, and approve technology purchases. Other responsibilities include deploying new technology and performing system integration testing of hardware/software upgrades. Individuals demonstrate expertise in various custom or packaged hardware and software. They have superior analysis and diagnosis capabilities and outstanding customer service and support skills.
Tennessee Tech is an Equal Opportunity/Affirmative Action employer.

Essential Functions
Administration, including programming & deployment, and analysis of desktop & laptop machines in consultation with users to determine hardware, software & system needs. Completes a needs analysis for users, including system analysis and purchasing recommendations. Project, renewal, and replacement planning for areas of support. Tests and deploys updates and modifications of computer programs related to machine operating systems. Miscellaneous duties, such as communicating with faculty and staff, training / educating users on technology, and determining areas of continuous improvement for technology in their area of support.

Minimum Qualifications
A minimum of a bachelor’s degree from an accredited institution in computer science, management information systems, computer engineering, or a related IT field and two years of relevant experience OR at least 90 hours of college credit with five years’ relevant experience; on-the-job training in IT.

Preferred Qualifications
Advanced degree, experience providing technical support in a higher education environment, experience deploying workstations with SCCM or Casper, AD/GPO experience, experience in strategic planning for technology, and knowledge of web design and maintenance. Extensive technical knowledge of Mac OS X and Windows, multimedia equipment, instructional technology tools, and hardware. MSCE certifications.

Work Hours: Typical hours are Monday through Friday, 8:00 a.m. – 4:30 p.m. Other hours as needed.

Compensation and Benefits
Salary Commensurate with education and experience. Administrative Pay Grade AD46.

Benefits Information
Tennessee Tech offers a competitive benefits package. Benefits include the accumulation of two vacation days per month and one sick leave day per month, and thirteen (13) University holidays. Other benefits include medical and life insurance (shared cost with the university), retirement, optional 401k, and educational benefits.

Posting Details
Posting Date 08/17/2023
Screening Date 10/15/2023
Open Until Filled Yes

Special Instructions to Applicants
Applicants are required to electronically upload a cover letter, resume, copy of
transcripts (official transcripts required upon hire), and complete contact
information for three references. References will be contacted at a later date.
Submission of materials is the applicant’s responsibility. Applications without
all required materials are incomplete and will not be considered.