IT Coordinator, Warehouse Operations

University of Maryland Division of Information Technology   College Park, MD   Full-time     Information Services / Technology (IT)
Posted on January 20, 2023
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Position title: IT Coordinator, Warehouse Operations
Position #: 128062

The IT Coordinator position works within the Division of Information Technology (DIT) at the University of Maryland, College Park. This position will provide support for the VoIP, telephony and network infrastructure. This may involve entire life cycle management and support of network and communications equipment and services, such as telecommunications systems (VoIP and analog), automatic call distribution, voicemail, and other related systems or services. This position coordinates, processes and programs customer requests of moves, adds and changes to University networking and telecommunications systems. This position will be responsible for network port and VLAN configurations related to network services.

Minimum qualifications
Bachelor’s Degree required or equivalent combination of education, experience and training
    • One year experience working in a large communications organization with voice and data services.
    • Experience in a customer service operation.


Knowledge, Skills, and Abilities:
  • Ability to communicate effectively including good written and oral communication skills and good interpersonal skills is required.
  • Ability to instruct, direct, assist, guide and share information with both technical and non-technical personnel.
    • Degree in Business or Telecommunications preferred.


  • One year experience working in a Cisco VoIP environment.
  • Experience with hands-on use of supporting and deploying Cisco Unified Call Manager platform, hardware and end user devices.
  • Experience with coordinating efforts between various support groups and business environments.
  • Experience in a higher education environment is preferred, but not required.
  • Experience with a project to migrate to a Cisco Unified Call Manager platform.

Knowledge, Skills, and Abilities:
  • Technical knowledge of and experience working with Cisco Unified Call Manager, Cisco Unity Connections, Cisco Unified Contact Center Express.
  • Knowledge of Redsky e911 and Cisco Emergency Responder.
  • Knowledge of network services, such as DNS, DHCP and SNMP.
  • Ability to handle stressful situations, demonstrating strong decision making skills, initiative and creativity.
Additional information: 
Benefits Included:


Salary range $60,000-$70,000.
**This position does not provide sponsorship for Visas.
Physical demands: 
This position predominantly operates in an office environment though some periods of time may be spent in computer room and communications equipment spaces for installation, testing, and troubleshooting. Some work (less than 5%) requires moving and lifting of heavy communications equipment.

Best consideration date: 02/09/2023 or open until filled

Please apply at:

Vaccine protocol: The University of Maryland has made the safety of our students, faculty and staff, and our surrounding communities a top priority. As part of that commitment, the University System of Maryland (USM) recently announced that students, faculty, and staff on USM campuses this fall, including UMD, are required to be vaccinated against COVID. As a prospective and/or a new employee at UMD, you will be required to comply with the University’s vaccination protocol. Proof of full vaccination will be required before the start of employment in order to work at any University of Maryland location. Prospective or new employees may seek a medical or religious exemption to the vaccination requirement at and must have an approved exemption prior to the start of their employment. Failure to provide proof of vaccination or to obtain approval for a medical or religious exemption will result in the offer of employment being rescinded.
Background Check: Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify you from employment.